Your Accessibility Action Plan
Part2: Measuring Success
Key Performance Indicator
When developing a website communication platform, it is essential to measure performance using key progress indicators to ensure that the platform meets its goals and functions effectively.It is important to adapt your metrics and goals as the platform evolves and user expectations change.
Here are some key performance indicators to consider:
Measure how quickly messages are delivered to recipients.
Track the percentage of messages that are read by the intended recipients.
Monitor how quickly users respond to messages.
Measure the time it takes for pages to load, especially chat and messaging interfaces.
Ensure that the platform responds quickly to user actions, such as sending messages or loading chat history.
Monitor the occurrence of errors, such as failed message deliveries or system crashes.
Monitor server CPU and memory usage to ensure the platform can handle increased user loads.
Track the utilization of resources like bandwidth and storage to optimize costs.
Measure the delay in data transmission between users and the platform's servers.
Measure the platform's availability and minimize downtime.
Keep a record of reported bugs and issues and their resolution times.
Measure the number of users actively using the platform on a regular basis.
Track how long users spend on the platform during each visit.
Monitor the percentage of users who continue to use the platform over time.
Compare the platform's performance and user engagement metrics with competitors in the same space.
If the platform includes monetization features, track the percentage of users who convert into paying customers.
Monitor the platform's revenue generated from subscriptions, ads, or other sources.
Key Security Indicators
Measuring security is of utmost importance when developing a website communication platform, as ensuring the protection of user data and privacy is crucial.Regularly tracking and analyzing these key progress indicators will help you maintain and improve the security of your website communication platform and proactively respond to emerging threats and vulnerabilities.
Here are key progress indicators to measure security:
Regularly scan the platform for known vulnerabilities and weaknesses in both the application code and underlying infrastructure.
Conduct penetration tests to identify potential security holes and assess how they could be exploited by malicious actors.
Keep track of security incidents, such as data breaches or unauthorized access.
Measure the time it takes to detect and respond to security incidents.
Ensure that data transmitted and stored on the platform is properly encrypted to protect user privacy.
Monitor and limit the number of unsuccessful login attempts to prevent brute force attacks.
Measure the percentage of users who enable MFA for added security.
Ensure that all data transmitted between users and the platform is encrypted using protocols like HTTPS/TLS.
Encrypt sensitive user data stored on servers to protect against data breaches.
Track and manage user requests for accessing or deleting their personal data.
Ensure that the platform adheres to data retention policies and promptly deletes data when it is no longer needed.
Measure the effectiveness and timeliness of your response to security breaches or incidents, including notification to affected users.
Implement RBAC to ensure that users only have access to the functionalities and data they are authorized to use.
Maintain detailed logs of user activities and access to critical resources.
Continuously monitor system logs and network traffic for signs of security breaches or abnormal behavior.
Identify patterns of malicious login attempts or suspicious activity.
Implement systems that can detect unusual user behavior or login patterns.
Keep all software, libraries, and frameworks up to date with security patches and updates.
Measure how quickly security patches are applied after release.
Measure the effectiveness of security training programs for your development and operations teams.
Assess how well users understand security practices and their role in protecting their accounts.
Ensure that the platform complies with relevant data protection and privacy regulations.
If applicable, measure the success of third-party security audits and assessments.
Measure the integration and utilization of threat intelligence feeds to stay informed about emerging threats.
Ensure that code is regularly reviewed for security vulnerabilities.
Assess how much of the codebase is covered by security testing, including static code analysis and dynamic application testing.
Evaluate the security of third-party services or components used in the platform.
Ensure that suppliers or vendors meet security and privacy standards.
Measure the ability to respond to and mitigate security vulnerabilities that have not yet been publicly disclosed.
Key Accessibility Indicators
Measuring accessibility is crucial when developing a website communication platform to ensure that all users, including those with disabilities, can access and use the platform effectively.By regularly monitoring and improving these key progress indicators, you can ensure that your website communication platform becomes more accessible over time, providing an inclusive and equal experience for all users.
Here are key progress indicators to measure accessibility:
Ensure that the platform adheres to relevant data protection and communication regulations.
Implement systems to monitor and moderate user-generated content to comply with community standards and regulations.
Ensure that the platform meets the Web Content Accessibility Guidelines (WCAG) criteria, which are widely recognized accessibility standards.
If applicable to your audience (government users in the United States). Ensure compliance with Section 508 of the Rehabilitation Act, which mandates accessibility for federal agencies.
If applicable to your audience (All Ontario based organizations and government). The purpose of the Accessibility for Ontarians with Disabilities Act (AODA) is to benefit all Ontarians by developing, implementing and enforcing accessibility standards in order to achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025.
Conduct regular manual accessibility testing by individuals with disabilities or trained testers.
Use automated accessibility testing tools and measure the number of issues found and resolved.
Track the percentage of critical accessibility issues that have been fixed.
Gather feedback from users with disabilities to identify specific accessibility challenges and areas for improvement.
Conduct usability tests with users of varying disabilities to evaluate the platform's accessibility in real-world scenarios.
Verify the platform's compatibility with various assistive technologies, such as braille displays, screen magnifiers, screen readers, and voice recognition software.
Provide a clear and visible focus indicator for keyboard users.
Ensure a logical and consistent tab order for navigating through interactive elements.
Measure the ease of navigating and interacting with the platform using only a keyboard.
Ensure that all images and non-text content have appropriate alternative text descriptions.
Ensure that text and graphical elements have sufficient colour contrast for users with low vision.
Test and optimize the platform's compatibility with high contrast mode settings.
Verify that users can increase or decrease text size without content becoming obscured or functionality breaking.
Include a "Skip to Content" link to allow keyboard users to bypass repetitive navigation menus.
Ensure that videos and multimedia content include closed captions and transcripts.
Provide audio descriptions for visual content within videos for users with vision impairments.
Ensure that the platform's layout adapts to various screen sizes and orientations.
Implement ARIA (Accessible Rich Internet Applications) roles and attributes to enhance accessibility for assistive technology users.
Provide clear accessibility guidelines and documentation for developers and content creators.
Measure the effectiveness of accessibility training programs for the development team.
Develop and maintain a roadmap for ongoing accessibility improvements.
Track and prioritize accessibility-related bugs and issues for resolution.
Monitor which features are most frequently used by users to identify popular and valuable functionalities.
Identify if users abandon specific features or workflows and investigate the reasons behind it.
Key Usability Indicators
Measuring usability is critical when developing a website communication platform to ensure that it is user-friendly and provides a positive user experience.Regularly monitoring these key progress indicators will help you identify usability issues and opportunities for improvement, leading to a more user-friendly and successful website communication platform.
Here are key progress indicators to measure usability:
Collect feedback from users through surveys to assess their overall satisfaction and identify areas for improvement.
Monitor user ratings and reviews to gauge user satisfaction.
Measure the percentage of users who successfully complete key tasks, such as sending a message, creating a chat group, or sharing media.
Assess the time it takes for users to complete common tasks.
Track the frequency and types of errors users encounter, such as failed message deliveries or input validation issues.
Measure how easily users can recover from errors and continue their tasks.
Track the adoption of different features and assess which ones are most popular among users.
Conduct usability testing with actual users to identify pain points, frustrations, and areas of confusion.
Measure metrics like task completion time, success rate, and user satisfaction during usability tests.
Assess the ease with which users can navigate through the platform, find information, and switch between different communication modes (chat, video call).
Ensure that the platform's information architecture is intuitive and content is organized logically.
Measure the readability of text content, ensuring that font size, spacing, and contrast are user-friendly.
Assess the clarity and conciseness of user interface (UI) text and messages.
Evaluate how well the platform performs on mobile devices, including responsive design and mobile-specific features.
Monitor errors specific to mobile users and address them promptly.
Ensure that the platform complies with accessibility standards (WCAG-AA) to make it usable by individuals with disabilities.
Test the platform's usability on different web browsers to ensure consistent performance and user experience.
Evaluate the platform's responsiveness to user actions, such as message sending and scrolling.
Monitor how often users access the help center or support documentation.
Track the volume and types of user support requests related to usability issues.
Monitor the percentage of users who continue to use the platform over time, which can be an indicator of overall usability and satisfaction.