Slide5-9 Dignity: From information to knowledge (Knowledge is power)
I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Mya Angelou (1928-2014) a multitalented writer and performer
Dignity is the first AODA principle. The AODA Customer Service Standard must be integrated into your marketing strategy.
Divide: From information to knowledge.
Power: A sense of pride in oneself and self-respect.
Barriers: Message delivery, bias attitudes and Access.
Design: Designing a functional room, building, smart city, or website, requires features that allow humans to perceive their environment and make decisions.
Marketing is about creating a recognized brand through customer relationships.
Knowledge: Customer surveys, feedback process and support.
Power: Message delivery, perceiving and understanding.
Profiles: Customer needs, service animal/person and document formats.
Strategies: Customer service policies, best practice procedures and staff training.
Reaching the hard to reach market sector.
Resources