Slide5-9 Dignity: From information to knowledge (Knowledge is power)
I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Mya Angelou (1928-2014) a multitalented writer and performer
Dignity is the first AODA principle. The AODA Customer Service Standard must be integrated into your marketing strategy.
- Divide: From information to knowledge.
- Power: A sense of pride in oneself and self-respect.
- Barriers: Message delivery, bias attitudes and Access.
- Design: Designing a functional room, building, smart city, or website, requires features that allow humans to perceive their environment and make decisions.
Marketing is about creating a recognized brand through customer relationships.
- Knowledge: Customer surveys, feedback process and support.
- Power: Message delivery, perceiving and understanding.
- Profiles: Customer needs, service animal/person and document formats.
- Strategies: Customer service policies, best practice procedures and staff training.
Reaching the hard to reach market sector.
youtube-deafblind-braille-display-demo (MP4)
youtube-deafblind-braille-display-demo (MP4)
Resources